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Returns

Return Address:
Village Thrive
314 Sacre Ln. N.
Monmouth, OR 97361
 

We accept returns under the following conditions:

  • Item must be returned within 30 days of purchase.
  • Item must be returned in the same condition that it was received.
  • Customer is responsible for return shipping.
  • A 10% restocking fee applies to furniture.

Please remember that our items are handcrafted and one-of-a-kind, this means there will be slight variations to this nature. This is part of the beauty.

 

 

Damaged Goods

We have inspected all items prior to shipment to ensure they are in satisfactory condition. You must check your items upon arrival for damage and do not accept/sign for damaged goods from the courier. If your item has arrived damaged due to transit:

  • Contact us via email within 24hrs of delivery.
  • Send photos of the damaged box and product(s).

This must be done in order for us to advocate on your behalf with the courier. After receiving your email we will reply with detailed information of the return process. 

 

 

Pre Order

If you wish to cancel a Preorder before shipping, you will be charged a 20% restocking fee.